About us

Our Guiding Principles

At Medicare-EMS, our mission is clear: To provide the highest standard of customer service and quality healthcare. To further enhance our commitment and support our growth, we are proud to introduce our set of core values. These values are designed to guide our actions, shape our culture, and reflect our dedication to excellence in healthcare and patient transport services.

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Our Values

We have adopted a set of values that resonate with our mission and align with the NHS Constitutional Standards and NEAS values. We call these our MCARE values, and they are integral to how we operate and engage with our patients and colleagues every day.

Make a difference

We are committed to making a significant impact in the lives of our patients and the broader community. Whether it’s through life-saving emergency transport or contributing positively to social and environmental causes, we strive to make every interaction count

Care & Compassion

Care and compassion are at the heart of our service. We ensure that our patients receive empathetic, respectful, and patient-centered care. This value embodies our mission to keep patients at the forefront of all service design and delivery.

Accountability

We hold ourselves accountable for our actions and responsibilities. This value emphasises the importance of taking ownership, reflecting on our practices, learning from experiences, and continuously improving our service.

Respect

Respect is fundamental to our interactions with patients, colleagues, and the community. We value diversity and treat everyone with dignity and understanding. We foster a culture of teamwork and mutual respect, ensuring that everyone is valued and heard.

Excellence

We are dedicated to excellence in all aspects of our work. From providing top-tier pre-hospital care to leading the industry in event medical cover services, our commitment to excellence drives us to innovate and maintain the highest standards. This value also encompasses the exceptional training and development provided through the Medicare Training Academy.

Our Clients

We work with a variety of client across a range of different sectors.