20/12/2023

Emergency Medical Technician (Events Team)

As an Emergency Medical Technician within our events team, you’ll be attending to patients who become unwell whilst attending an event at a venue. You’ll also be occasionally conveying a patient to an appropriate treatment centre.

Venues

• Tottenham Hotspurs Football Stadium
• The O2 Arena
• Wembley Arena
• Manchester Arena
• Wembley Stadium

Duties & Responsibilities

• Attended urgent and emergency calls as directed by the Control Team at the venues.
• Working as part of a response team with more senior ambulance clinicians and/or as the clinical lead.
• Physically manoeuvre and/or lift patients using the provided manual handling aids.
• •Undertaking a manual handling dynamic risk assessment, where necessary, request additional support before attempting any manoeuvre.
• Completing all relevant operational documentation (VDI check sheets, etc) when required.
• Adherence to Medicare policies and procedures.
• Adherence to any relevant policies and procedures as dictated by a venue (this may include policies and procedures provided by the individual venues).
• Ensuring all Medicare vehicles are thoroughly checked prior to the start of a shift (where applicable). This includes the required equipment and roadworthiness checks.
• Ensuring all Medicare vehicles and equipment are kept clean and within relevant infection, prevention and control policies and procedures.
• Reporting any vehicle defects immediately to the Medicare management team.
• Attending any relevant/required training sessions provided by Medicare.
• Have an adaptable approach to the role and a willingness to be flexible.
• Ensure any changes in your driving status is communicated to Medicare immediately.
• Maintaining contractual key performance indicators that are within your control.
• Identifying and reporting any equipment failures or faults at the point of identification.
• Ensuring the safe and effective disposal of all clinical waste materials.
• Risk assessing the incident scene for safety and any additional resource requirements, identifying the critically ill patient and developing a management plan to meet the presenting needs.
• To provide advice and guidance to other clinicians appropriate to your role.

Clinical Responsibilities

• Maintain an appropriate level of care for patients relevant to their condition within the authorised level of competence.
• Conduct a systematic examination of the patient using assessment skills and knowledge of the effects of acute/chronic illness and trauma to develop a working diagnosis.
• Timely recognition where more senior clinical intervention is required and/or conveyance to a specialist centre is indicated.
• Assisting another Healthcare Professional to deliver clinical care beyond your scope of practice.
• Interact and reassure distressed, emotional or mentally ill persons in accordance with the Mental Capacity Act and Mental Health Act.
• Undertake clinically appropriate assessments and interventions within the EMT clinical scope of practice.
• Administration of medicines authorised by the company and/or Schedule 19 Human Medicine Regulations 2021.
• Ensure the administration of any permitted medicines is done so in accordance with the relevant JRCALC clinical guidelines.
• Ensure authorisation is sought prior to the discharge of patient care (this includes onward referrals to another healthcare professional).
• When required, transport patient(s) and others to and from hospitals and other treatment centres in a safe and comfortable manner, reassessing the patient’s condition and responding appropriately to their needs en route.
• Make use of appropriate clinical decision tools where relevant.

Documentation and Record Keeping

• Maintaining a high standard of clinical documentation.
• Accurately record all elements of a clinical assessment and relevant clinical interventions to assist in the continuation of patient care.
• Ensuring the Medicare-specific vehicle forms are completed prior to the start of a shift.
• Submitting accurate and detailed incident forms to Medicare (and any NHS Trust as required).
• Maintaining patient confidentiality at all times.
• Ensuring the safe storage of all clinical documentation in respect of the Medicare control of confidential information policy as outlined within the Data Protection Act and the Caldicott Principles.

Communication

• To communicate sensitive medical information to patients and relatives in a reassuring manner whilst maintaining professionalism, empathy and confidentiality.
• Liaise with other staff and communicate patient information in a professional, confidential manner.
• Maintaining effective communication with patients, healthcare professionals, Medicare Managers and Associate Medicare Professionals.
• Maintain effective communication with any NHS Ambulance Service control room as required.
• Ensuring any relevant individual(s) is made aware of any operational or clinical issues when appropriate.

Additional Requirements

• Providing requested information to Medicare under the company’s obligations under the NHS safer recruitment requirements.
• Providing an enhanced disclosure barring service (DBS) with barred list information certificate.
• Providing requested documents and evidence to allow Medicare to undertake an enhanced DBS with a barred list information certificate.
• On receipt of the Medicare DBS, signing up to the DBS update service to allow Medicare to conduct annual DBS checks. Alternatively, provide a new DBS certificate on an annual basis.
• Competing the Medicare health assessment prior to the commencement of operational shifts.
• Maintaining compliance with all required mandatory training set by Medicare.
• Provide evidence of the vaccinations required to undertake frontline emergency work.
• Engage with the Medicare clinician team with routine clinical supervision and appraisals.

Qualifications

The following qualifications are essential for an EMT in our events team:

• IHCD Ambulance Aid Qualification or Level 4 Diploma for Associate Ambulance Practitioners, or FREC 5.
• Full UK driving licence with no more than 3 penalty points.
• Recent enhanced DBS with barred list information for adults and children. You will be required to undertale a new enhanced DBS with barred list information with Medicare.
• Recent experience undertaking frontline emergency work.

The following qualifications are desirable:

• Emergency Driving qualification.
• Evidence of professional development.
• Relevant mentoring qualification.

Skills, Knowledge and Abilities

The following skills, knowledge and abilities are essential:

• Experience of dealing with various patient conditions.
• Evidence of a satisfactory level of manual handling training.
• Excellent communication and interpersonal skills.
• Self-motivated, team player.
• Demonstrate a high level of manual handling training.
• Flexibility to work varying shift patterns as dictated by service demand of the contracts.
• Ability to work under pressure with minimum supervision.
• Experience of working as part of a multidisciplinary team.
• Experience of mentoring junior and newly qualified clinicians is desirable.

Personal Characteristics

The following skills, knowledge and abilities are essential for an Emergency Care Assistant:

• Approachable, adaptable and caring personality.
• Appreciation of the different needs of individuals with varying degrees of mobility.
• Patient empathy
• Punctuality
• Quality and patient-focused.
• Self-motivated and able to use initiative.